Effective date: September 09, 2020
WYP Dental (“us”, “we”, “our” or "the practice") operates the https://wypdental.com.au website (hereinafter referred to as the “Service”). WYP Dental is committed to providing you with the best possible customer service experience. The practice is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988 (Privacy Act) and the Health Records Act 2001 (Vic).
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
There are many aspects of the site which can be viewed without providing personal information, however, for access to future WYP Dental customer support features you are required to submit personally identifiable information (“Personal Data“). Personally identifiable information may include, but is not limited to:
First name and last name
Date of Birth
Cookies and Usage Data
Your Personal Data will be used for the purpose of scheduling your appointment or returning your contact request. We will only collect your e-mail address if you send us a message or you provide us with your address directly. Your email address will only be used for the purpose for which you have provided it, and it will not be added to a mailing list or used for any other purpose without your consent. We may however, use your email address to contact you to obtain your consent for other purposes, but will give you the option of having your address deleted from our records at that time.
We will not use your health information for any other purpose unless one of the following applies:
1. You have consented
2. The other purpose is directly related to providing you with health services and you would reasonably expect that your information may be used for that purpose (for example, the practice may disclose your health information to another health service provider for the purpose of providing you with health care)
3. The use of your health information is required or authorised by law. This may include for the purposes of contact tracing, or any other purposes under directions from the state’s Chief Health Officer during the COVID-19 pandemic.
We may also collect information on how the Service is accessed and used (“Usage Data“). Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
WYP Dental uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Disclosure of Data
Under certain circumstances, WYP Dental may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court, police or a government agency). WYP Dental may disclose your Personal Data in the good faith belief that such action is necessary to yo comply with a legal obligation, protect and defend the rights or property of WYP Dental, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public and protect against legal liability.
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Transfer of Data
As part of maintaining your records, the practice may use off-site electronic data storage providers, professional indemnity insurers, marketing agencies or other third-party service entities. These providers may be located offshore.
Where practicable, we will inform you about where your information is sent; however, at all times the practice will take reasonable steps to ensure compliance with the Australian Privacy Principles in relation to any off-shore transfer of your information.
We may use third-party Service Providers to monitor and analyse the use of our Service.
The practice’s marketing functions support the growth and development of the practice and to provide you with information about services offered at the practice. We may use your information for the purpose of direct marketing; however we will not on-sell your personal information.
We understand that you may not wish to receive marketing materials from the practice. If you would prefer not to receive such information, a request can easily be made to the Privacy Officer or another staff member at the practice.
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